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Decagon's $4.5B valuation highlights a trend in employee liquidity, offering cash through tender offers. This could reshape startup compensation forever.

14.ai, co-founded by a married duo, is revolutionizing customer support by replacing traditional teams with AI technology. Can AI truly replace the human touch?

Airbnb is enhancing customer support with AI, handling a third of inquiries in the US and Canada. This shift aims to personalize travel experiences for guests and hosts.

Risotto has raised $10 million to innovate ticketing systems with AI, aiming to streamline help desk resolutions and enhance customer experiences.