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Poke has made history as the first AI agent approved on Apple's Messages for Business platform, transforming customer interactions through text messaging.

OpenAI's new voice intelligence features promise to change customer service and beyond. Explore how these tools can enhance education, creativity, and more.

Sierra, founded by Bret Taylor, acquires Fragment to enhance AI-driven customer service. This merger promises personalized, efficient interactions for businesses.

Zendesk's acquisition of Forethought represents a strategic shift towards AI-driven customer service solutions. This move aims to enhance agent capabilities and meet rising consumer expectations.

Linq's recent $20 million funding aims to integrate AI assistants into messaging apps like iMessage and SMS, revolutionizing customer interactions.